App / Mobile
At 999bed, your account data belongs to you — we collect only what we need to run your account, process wallet activity through bKash, Nagad and Rocket, and keep your session secure. This policy explains exactly what we hold, how we use it, and what you can ask us to do with it.
We collect information in two main ways: what you actively give us when you open or update your account, and what your device or browser passes to us during a session. Account registration asks for basic contact details so we can link your profile to your wallet activity — whether that wallet is bKash, Nagad or Rocket. Session data includes device type, connection region and pages visited; we use this to keep the platform running correctly on mobile and to identify irregular access patterns. We do not sell your personal data to third parties. We share it only where processing your transaction requires it — for example, passing a reference number to a payment intermediary to reconcile a bKash or Nagad deposit — or where we are required to do so by a competent authority. Retention periods follow what is operationally necessary and what applicable law requires. If you close your account, we retain records for the minimum period required by relevant regulations, then delete or anonymise them. Access to 999bed and the rights described here depend on your local law and the eligible regions we serve. Nothing in this policy creates a legal guarantee beyond what is expressly stated.
Used as a transaction reference context when reconciling your deposit or withdrawal record.
Wallet reference data passed to payment intermediaries only to complete your transaction.
Transfer references handled under the same data-minimisation rules as other wallet rails.
This policy covers your relationship with 999bed specifically — your account, your session data and the wallet activity you conduct through our platform. It does not extend to third-party services you reach through links on our site, payment processors who operate under their own privacy frameworks, or any service outside the 999bed domain. Knowing the boundary helps you ask the right questions to the right party.
Covers login credentials, session tokens and device identifiers linked to your 999bed profile. We hold these to keep your account secure and to let you return without re-entering all your details.
Reference data from bKash, Nagad or Rocket transfers is stored to reconcile your account balance. The payment processor's own policy governs data on their side of the transaction.
Pages you browse, game categories you open and lobby areas you visit generate session logs used for platform maintenance and for identifying access irregularities — not for profiling or targeted advertising.
If you follow a link to an external site, that site's own privacy terms apply from the moment you leave 999bed. We have no control over what external services collect.
You have practical choices about the data we hold on you. Reviewing your record is straightforward: open your account settings and check the profile and transaction history sections — what you see there is the primary record we hold. If any detail is wrong — a contact number, an email address, or a wallet reference — you can edit it directly from the same settings screen, or ask our support team to correct it for you. If you want to understand specifically what data we hold beyond the account dashboard, you can submit a written request through our support channel. We will respond within the period stated in our published terms. If you decide to close your account, the deletion process follows the same support route: submit your request with your account details and we will confirm the steps. Please note that some records are kept for the minimum period required by applicable rules before deletion. All of these rights apply subject to your local law and the eligible regions we operate in.
Open account settings to see your profile data and transaction history. What is visible there reflects what we hold against your account.
Edit your contact information directly in settings, or raise a correction request through support if the field is locked or if a wallet reference needs updating.
Submit a written request to our support channel. We will respond within the timeframe stated in our published policy terms — we do not set a specific hour commitment here.
Request account closure through support. Some records are retained for the minimum legally required period before they are deleted or anonymised.
If you have a question about your data, a correction to make, or a formal request under this policy, use one of the routes below. We do not publish operating hours we cannot stand behind — contact us through the route that works for your device and we will respond through the same channel.
Open the chat icon from any page on 999bed while you are logged in. This is the quickest route for account-level questions about your data or profile details.
Send your written request or correction to the support email address published in the Contact section of our site. Include your account reference so we can locate your record.
For routine edits — contact number, email, wallet reference — your account settings page lets you update most fields directly without needing to contact support first.
Security and retention are not abstract commitments at 999bed — they are account-level behaviours you can observe. Login sessions expire after inactivity, and we flag login attempts from unrecognised devices so you can review them. Retention follows what is operationally required: active account data is held as long as your account is open; closed account records are kept for the minimum period required by relevant rules, then deleted or anonymised. Cookies used on the site are limited to session management and platform performance — we do not run advertising cookies. If any of this changes, we update the policy and note the revision date at the top of this page.
Sessions expire after inactivity. Unrecognised device logins are flagged. You can review active sessions from your account settings page and end any you do not recognise.
We use session cookies to keep you logged in and performance cookies to maintain page load quality. We do not use advertising or cross-site tracking cookies on 999bed.
Active account data is held while your account remains open. After closure, records are kept for the minimum period required by applicable rules, then deleted or anonymised — not held indefinitely.
When we revise this policy, the revision date at the top of the page changes. We do not send automatic notifications for minor editorial updates — check this page if you want the current version.
These are the questions we receive most often about how 999bed handles your account data. If your question is not here, reach us through live chat or the support email published on our Contact page.
We collect the contact details you enter during registration — such as your email address or phone number — along with session data your device sends during each visit. We do not collect more than what is needed to run your account and reconcile your wallet activity.
We share data only where it is required to process your transaction — for example, passing a reference to reconcile a bKash, Nagad or Rocket deposit — or where a competent authority requires us to. We do not sell your personal data to any party.
Open your account settings and edit the relevant field directly. If the field is locked or if a wallet reference needs correcting, submit a request through live chat or our support email. Include your account reference so the team can locate your record quickly.
Yes. Submit a written data request through our support email published on the Contact page. Include your account reference. We will respond within the timeframe stated in our published terms. The account dashboard already shows your profile and transaction history as a starting point.
After you submit a closure request through support and we confirm it, your active data is removed from live systems. Some records are kept for the minimum period required by applicable regulations before being deleted or anonymised. We do not hold closed-account records beyond what is legally necessary.
Access to 999bed and the rights described in this policy depend on your local law and the eligible regions we serve. If you are accessing the platform from Bangladesh, your eligibility is subject to what local law permits. Nothing in this policy overrides applicable local legal requirements.