App / Mobile
These terms set out how your 999bed account works, what we expect from you, and what you can expect from us. Access to 999bed and its features depends on your local law and eligible regions — read through before you start your first session.
By opening an account on 999bed you accept these terms in full. They cover every action you take on the platform — browsing the lobby, adding funds through bKash, Nagad or Rocket, placing any kind of bet and contacting our support team. We may update these terms when our services or the regulatory environment changes. When that happens, we post the revised version at this URL and, where possible, send a notice to your registered contact. Continued use of your account after a posted update means you accept the revised terms. If you do not accept a change, stop using the account and write to us — we will walk you through the closure steps. These terms are written in English; where a translation exists for convenience, the English version controls. Access to 999bed and its services is conditional on your local law and the eligible regions we operate in at any given time. Nothing in these terms creates a right of access where local law does not permit it. Your wallet activity — deposits via bKash, Nagad or Rocket, withdrawals and account balance records — is covered by these terms alongside our separate privacy policy.
Not every part of your 999bed experience falls under the same set of rules. Some areas are fully within scope, some are shared, and some belong entirely to third parties. Understanding the boundary helps you know exactly where to direct a question.
Creating, verifying and managing your 999bed account — including login, session handling and password changes — is fully within scope. These terms govern what you can and cannot do once you are signed in.
Deposits and withdrawals processed through bKash, Nagad or Rocket fall within these terms. The platform records each transaction in your account history. Disputes about a specific transaction should be raised with our support team first.
All lobby content — game titles, promotional notices, account messages and published odds — is covered by these terms. We do not make commitments about third-party content linked from the site.
Game content supplied by studios, payment processing by mobile wallet providers and any linked external site operate under their own terms. 999bed is not responsible for the terms, data handling or service availability of those third parties.
These terms are not one-sided. You have specific things you can do if something in your account record looks wrong, if you want to update personal details, or if you need to raise a formal question about how we handle your information. Start in the account settings area — that is where most corrections happen without needing to contact support. If the issue is not something you can fix directly, our support team is the next step. We will acknowledge your request and tell you what we need from you to resolve it. For questions about how we store or use your data, the process is to write to us via the contact route published in our support section. We aim to keep records accurate and we will correct a verifiable error when you show us where the record is wrong. You can also ask us to close your account; we will explain what happens to your remaining balance and any open activity before we proceed.
Your transaction history and account details are visible in the signed-in account area. Check there first before raising a dispute — most records are available without contacting support.
Name, contact information and linked wallet details can be updated in account settings. For changes that require identity verification, our support team will guide you through the steps shown in your account.
If something in these terms is unclear or a policy decision affects your account, write to us. State your account ID, describe the issue and tell us what outcome you expect. We will respond through the same channel.
For any action that falls outside what you can do yourself — account closures, formal data requests or a payment dispute — contact us via the published routes in the support section below.
If you have a question about how these terms apply to your account, or if you need to raise a correction or formal request, use the contact routes we publish on the site. Do not rely on social channels for anything involving your account details or wallet.
Start a chat from the help icon inside your signed-in account. Describe the terms question or account issue clearly, and our team will respond in the same session.
Send a written request to the support email address published on our contact page. Include your account ID and a short description of which part of these terms your question relates to.
The help centre inside your account lists common terms questions with step-by-step answers. Check there first — many corrections and clarifications can be handled without opening a support request.
We handle the information tied to your account with care. Here is a plain account of what that looks like in practice — what we store, how long we keep it, who can access it and how you can ask for changes.
We store your account details, transaction records and communication history to run the service and meet our obligations. We do not sell your personal data to third parties. Our full data practices are set out in the privacy policy linked at the footer.
Your account is protected by your login credentials. If you suspect unauthorised access, contact support immediately via live chat or email. We will guide you through the steps shown in your account to secure it.
We keep transaction and account records for as long as needed to operate the service and meet regulatory requirements in the regions where we are active. When you close an account, we explain the retention period at that time.
To correct a record, update a linked wallet such as bKash or Nagad, or ask about data retention, contact us via the email route published on the contact page. Quote your account ID and the specific record you want reviewed.
Real questions about how these terms work in practice — covering account access, your rights, wallet transactions and how to get in touch if something needs changing.
Yes. Whether you open the site from a mobile browser or a desktop, the same terms apply to your account session. Device type does not change your rights or obligations. Access itself depends on your local law and eligible regions.
We post the updated version at this URL. Where possible we also send a notice to your registered contact. If you continue using your account after the update goes live, that counts as acceptance. If you disagree, write to us before you continue.
Start in your account transaction history and check whether the record matches your bKash, Nagad or Rocket statement. If there is a clear mismatch, contact support via live chat or email with your account ID and the transaction date. We will review it.
Contact support via live chat or the published email address. We will confirm any open balance, explain what happens to pending activity and walk you through the closure steps. Account closure is a formal process we handle on request — not something done automatically.
No. Studios such as Habanero, JDB, Spadegaming, PlayStar and Joker supply game content under their own agreements. If you have a question about a specific game title's mechanics, those terms sit with the studio, not with us.
Write to us at the support email address on our contact page. Include your account ID and describe what you believe is wrong. We will acknowledge your message and tell you what we need to review the record — and what the likely outcome is.